Refund policy

Cancellation policy and cancellation form for consumers
"Consumer" in the sense of this cancellation policy is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity.

Right of withdrawal
You have the right to revoke this contract within 30 days without giving any reason.

The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (Ceris | Stefanie Oetterich, Leonrodstraße 42, 80636 Munich, Germany, e-mail address: support@shop-ceris.com, phone number: +49 151 15762042) by means of a clear statement (e.g. a letter sent by post or an e-mail) about your decision to withdraw from this contract. For this purpose, you may use the enclosed model withdrawal form, which is, however, not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than thirty days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods as well as a processing fee of 5.00€.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal expires prematurely for contracts for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature.
The right of revocation does not apply to contracts for the delivery of goods or the provision of services, including financial services, the price of which depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur within the revocation period, in particular services in connection with shares, with shares in open-ended investment funds within the meaning of Section 1 (4) of the German Capital Investment Code and with other tradable securities, foreign currencies, derivatives or money market instruments.
The right of withdrawal shall not apply to contracts where the consumer has expressly requested the trader to visit him in order to carry out urgent repair or maintenance work; this shall not apply with regard to other services provided during the visit which the consumer has not expressly requested or with regard to such goods delivered during the visit which are not necessarily required as spare parts during the maintenance or repair.
The right of withdrawal does not apply to consumers who have their domicile, habitual residence or delivery address at the time of conclusion of the contract and delivery outside a member state of the European Union (EU) or the European Economic Area (EEA) and do not belong to any of these member states.

Returns
On the following page you can log in and make a request for a return: https://shopify.com/64617775330/account/.
The email used to log in must match the one provided when completing the order.
We reserve the right to charge a shipping fee of 3,95€ and a handling fee of 5,00€ for returns. Shipping costs will not be refunded.
Notes on the return of goods
The following modalities mentioned in this section, are not a prerequisite for the effective exercise of the right of withdrawal.
Please do not send the goods to us freight collect.
Please return the goods as a prepaid package to the return address provided and please keep the proof of posting.
Please avoid damage or contamination of the goods.
If possible, please return the goods to us in the original packaging and outer packaging with all accessories and packaging components. If the original packaging or the outer packaging is no longer in your possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to defective packaging.